Terms & Conditions

 View Melbourne Terms & Conditions >

 

Brisbane / Gold Coast Terms & Conditions

go aussie terms and conditions

Authorised Drivers

Only those persons named as authorised drivers on the Rental Agreement shall be permitted to drive the vehicle(s) supplied under this agreement, and then only if those persons hold a current full drivers licence appropriate for the vehicle at the time that they are driving the vehicle. The minimum age for drivers is 21 years old.

Term of the Hire and Vehicle Hire Charges

All rates include GST

The vehicle may not be driven outside the area designated on the Rental Agreement.

Extensions

If you are wanting to extend your hire with us please phone to extend the rental, and if this is possible we will always oblige. Some vehicles may not be able to be extended due to availability and you will need to check with the particular depot you collected your vehicle from.Vehicle hire charges are non-refundable and non-transferable. In the event that the hirer cancels or voids the agreement, or returns the vehicle earlier than stated in the agreement, no refund applies.

Acceptance of Rental Terms and Conditions

The hirer agrees to be bound by all of the Terms and Conditions of the rental agreement. The hirer acknowledges that he or she is fully and absolutely liable for any excess owing due to damage of the rental vehicle irrespective of fault.

Use of the Vehicle

The hirer must not use or allow the vehicle to be used for the transport of passengers for hire or reward. Only drivers shown on the front of the contract are covered under the terms of the hire contract – unauthorised drivers or underage drivers will void all coverage afforded under the contract.

Smoking

There is to be no smoking in any of the hire vehicles – if detected a cleaning fee will apply.

Mechanical Issues and Warning Lights

If any warning light appears on screen or if the vehicle requires mechanical attention the driver must stop driving and notify Go Aussie Car Rentals immediately.

The hirer shall not arrange or undertake any repairs or salvage without Go Aussie Car Rentals prior authority except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property. Go Aussie Car Rentals will not pay for relocation or living expenses due to issues with the vehicle.

Go Aussie Car Rentals gives no express warranties in relation to the vehicle. Certain conditions and warranties are imported by statute, whether Commonwealth or State, which cannot be excluded, restricted or modified, such as those under the Trade Practices Act 1974. Where go Aussie Car Rentals is permitted to limit its liability under those statutes for breach of any implied condition or warranty, Go Aussie Car Rentals limits its liability to replacement, repair or re-supply of the vehicle. All warranties, conditions and obligations which may otherwise be implied are expressly excluded by this agreement in their entirety.

Accidents

In the event of an accident the hirer shall notify Go Aussie Car Rentals as soon as practicable possible and gain full details of the other parties and any other witnesses and not admit liability or fault at any stage. The hirer will not allow the vehicle to be towed by a 3rd party or authorise any repairs without the written permission of Go Aussie Car Rentals.

In the unlikely event that an accident occurs and the vehicle becomes unfit to drive, Go Aussie Car Rentals or its agents will make no refund for the unused hire period (including optional cover payment if applicable) and the supply of a replacement vehicle shall be at Go Aussie Car Rentals sole discretion. Go Aussie Car Rentals shall not be responsible for the cost of transporting the hirer and any accompanying passengers away from the accident location.

Hirer’s Liability for Damage

The hirer is liable for any damage up to the amount specified in the contract irrespective of fault- once fault has been determined then the hirer may be refunded the damage amount if the other party is at fault and has paid all outstanding monies to their insurer. The hirer’s liability for damage applies to each separate accident or incident, not each rental.

Hirer’s Liability for Cleaning Charges

The vehicle is to be returned in a manner that would not require excessive cleaning or de-odorising, the hirer is liable for the total cost of the cleaning.

Fuel

The hirer is responsible for the cost of fuel used during the hire and the vehicle needs to be returned with the same level of fuel that it left the depot with – otherwise a fee will be charged.

Personal Injury, Personal Property and Storage of Property

Any property or belongings of the hirer are not covered by any Go Aussie Car Rental insurances the company or its agents will not accept any liability for:

  • Personal injuries sustained during the rental;
  • Damage or loss of the hirer’s personal property;
  • Property belonging to any other person which is carried in the vehicle.

 Melbourne Terms & Conditions

 

The Rental Agreement is an agreement between the prospective hirer and the Company to rent the vehicle including all accessories, tools, tyres and equipment and any replacement vehicle (the vehicle).

Payment Method

An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.

All payments need to be made in advance before the vehicle is picked up along with bond required according to the vehicle.

For all deliveries, airport and after hours pickups

Advance Car Rental will contact you as balance due will be secured prior (48 hours) to your arrival to pick up your vehicle. Please arrange to have the funds available on your nominated account a few days prior to pick up. Accepted credit cards include Visa, MasterCard which incur a 1.95% fee (along with Amex and Diners Club which attract an additional 5.5% per transaction.)

Bond

Credit Card Bonds: You MUST provide a credit card bond to Advance Car Rental. This will be authorized at the start of rental for an amount of $200.00 (may vary for commercial, station wagon, people movers and premium vehicles). A credit card authorization holds or secures an amount on your credit card, allowing Advance Car Rental access to the funds in the event additional amounts need to be charged, (such as damage liability, rental extension or fuel charges).

A credit card authorization is not a charge but it will limit the funds available on your credit card (may differ for debit and some international cards). Please note that Advance Car Rental is unable to cancel a pre-authorization once it has been processed. The pre-authorization is automatically cancelled by the customer’s credit card provider between 4– 15 working days if the pre-authorization is not used by Advance Car Rental. Please note that the credit card used has to be in the same name as the main driver picking up the rental car unless a credit card holder provides a credit card authority form along with a photo id authorizing the use of the credit card.

Note: MC/Visa Debit cards are considered a credit card, and the same rules apply as above except bond price will increase according to the vehicle. However, for premium vehicles, debit cards will not be accepted for bond/security/authorization.

AMENDMENT

An amendment fee of $22.00 may apply on top of the rate difference according to the time period selected and will be charged should you decide to make changes against your confirmed booking.

CANCELLATION TERMS

Note: The initial deposit is non-refundable. Along with the deposit the following charges will apply:

If cancelled within 10 days of pick-up: $35.00 fee

If cancelled on the day of pick-up or non-appearance: No refund on total cost of rental.

There is no refund for late pick up or early return of vehicle.

LIMITED KILOMETRES

Advance Car Rentals by offering limited kilometres and can offer cheaper and competitive pricing for its customers

Please note that 200kms per day only are included in the base rental price of your booking for most of the standard vehicles unless specified differently on the reservation. Additional kilometres will be charged as below:

 

Holden Commodore – 22c per additional kilometre

Holden Captiva- 22c per additional kilometre

Toyota Commuter – 22c per additional kilometre

Toyota HI Ace – 33c per additional kilometre

Toyota Tarago – 33c per additional kilometre

Hyundai Getz – 22c per additional kilometre

Toyota Corolla – 22c per additional kilometre

Toyota Camry and Toyota Camry hybrid – 22c per additional kilometre

For all Premium vehicles (Chrysler 300c, Toyota Kluger,and Mitsubishi Pajero)  – 44c per additional kilometre

 

PLEASE NOTE some vehicles will have an option for unlimited kilometres under extras

 

VEHICLE CONDITION AND RETURN

The vehicle is delivered to the hirer in good operating condition with the seal of the odometer unbroken. The hirer agrees to return the vehicle in the same condition (except for ordinary wear and tear NOT INCLUDING WINDSCREEN OR TYRE DAMAGE) together with all tools, tyres, accessories and equipment to the location and on the date specified (or sooner, if demanded by the Company) on the Rental Agreement. The Company may take possession of the vehicle without prior demand and at the hirer’s expense, if it is illegally parked, used in violation of the law or of the agreement or if it is apparently abandoned. If the seal of the odometer is broken the person responsible will be reported to the appropriate authority and the hirer is responsible for extra charges based on 500 kilometres per day at 50c per kilometre.

Note: The company must be notified and agree to any extension of the period of hire beyond that stated on the agreement in advance of the return date and time or the vehicle will be immediately reported as stolen.

UNAUTHORISED AND PROHIBITED USE

Persons who must not drive the vehicle

  1. a) A person who is not identified on the agreement or has not been identified in writing to the company or approved by the company in writing.
  2. b) A person who is not licensed for that class of vehicle.
  3. c) A person whose blood alcohol concentration exceeds the lawful percentage.
  4. d) A person who has given or for whom the hirer has given a false name, age, address or driver’s license details.
  5. e) A person holding a provisional license or whose driver’s license has been cancelled, endorsed or suspended within the last three years. Overseas licenses must be in English or alternatively an International Driver permit or acceptable translation may be carried.
  6. f) A person who has held a driver’s license for less than two years.

Circumstances in which and/or for which the vehicle must not be used:

  1. g) Outside the area of use limitations shown on the agreement.
  2. h) On unsealed roads or off road conditions unless authorized by the company in writing or the face of the agreement.
  3. i) To carry persons for hire or to carry any inflammable, explosive or corrosive materials.
  4. j) To propel or tow any vehicle, trailer, boat or other object unless the company has authorized such use in writing.
  5. k) To carry any greater load and/or more persons than is lawful or use in a manner or for a purpose other than for which it was designed and constructed.
  6. l) For racing, pace-making, reliability trials, speed trials, hill climbing or being tested in preparation for those purposes.
  7. m) In a dangerous manner.
  8. n) In contravention of any legislation or regulation controlling vehicular traffic or for any illegal purpose.
  9. o) Unless specified at the time of booking, interstate travel is prohibited.

Note: If the Company received intimation regarding the vehicle being used to travel interstate without prior approval, the hirer will be charged a fee of $45 per day. Further, the vehicle will no longer be covered under any company policy.

FINANCIAL OBLIGATIONS

Special Note: Joint hirers and all drivers are jointly responsible under the agreement.

The hirer is responsible at all times and will pay the company by allowing and authorizing the company to debit their credit card/deposit for the balance of the following charges:

  1. a) All rental charges specified on the agreement.
  2. b) All charges claimed from the company in respect of parking or any other traffic violations incurred during the period of hire or until such later time as the vehicle is returned to the company.
  3. c) All loss or damage to the motor vehicle (including loss of use), third party damages, legal expenses, assessment fees, towing and recovery, storage and company service charges where

(i) any condition of the agreement or any special condition on the agreement has been breached.
(ii) the vehicle is involved in a single vehicle accident unless the Company waives such loss to a single vehicle liability amount shown on the agreement.
(iii) the hirer has left the vehicle unlocked or left the keys in the vehicle and/or has not kept the key secure.
(iv) the under body of the vehicle is damaged regardless of cause when no other vehicle is involved.
(v) the vehicle is totally or partially immersed in water regardless of cause.
(vi) the interior of the vehicle is damaged regardless of cause when no other vehicle is involved.
(vii) the tyres of the vehicle are damaged other than by normal wear.
(viii) the vehicle is damaged by driving it under or into an object lower than the height of the vehicle.
(ix) the hirer has failed to maintain all fluid and fuel levels or failed to immediately rectify or report, to the company any defect of which the hirer becomes aware
(x) the vehicle is damaged by loading or unloading, other than normal wear
(xi) the hirer fails to secure properly any load or equipment which leads to loss caused by any part of said load or equipment

Special note:
1. If the hirer has paid by use of a credit card or directed the company to bill charges to some other person, corporation, firm or organization who or which fails to make payment when due, the hirer will immediately pay the full amount due to the company on demand.

  1. If the Company does not receive the amount due for its services within 30 days from the due date, the Company has the right to forward the outstanding account to a debt collection agency. Also, in such cases the Company will charge a lodgment fee equivalent to the commission charged by the debt collection agency.

DAMAGE COVER

Vehicle Class/Groups
Liability with Basic Cover (AUD)
Reduced Liability with Smart Cover (AUD)
Reduced Liability with Ultimate Cover (AUD)
21-24 years
25+ years
21-24 years
25+ years
21-24 years
25+ years
Economy, Compact, Intermediate
$3300
$3300
$1650
$990
$770
$350
Full Size, SUV, Family, Wagon,
$4400
$4400
$2200
$1650
$990
$550
12 seater bus, Premium,
$5500
$5500
$2750
$2200
$1650
$990

If the hirer acts within the terms and conditions of this agreement the company may grant damage cover (including legal costs incurred with the company’s consent) for hirers benefit in respect of damages to the vehicle or third party damage other than any property owned by the hirer (or any friend, relative, associate or passenger) or in the hirers physical or legal control. This cover is subject to:

  1. a) hirers payment of the damage/loss liability charge stated on the agreement.
  2. b) hirer not having acted or having caused any other person to have acted in any manner which is in contravention of the agreement including the special conditions .
  3. c) hirer not being covered under any policy of insurance.
  4. d) hirer providing such information and assistance as may be requested and, if necessary, authorizing the company insurer to bring, defend or settle legal proceedings, but the company shall have sole conduct of the proceedings.

GENERAL PROVISIONS

  1. a) Hirer will promptly report any incident involving loss or damage to the vehicle or loss involving the vehicle while rented under the agreement to the company location where the vehicle was hired and will deliver to the company immediately, every summons, complaint or paper in relation to such loss.

Compliance with this sub-paragraph does not excuse the hirer from reporting all incidents to police or other proper authorities.

  1. b) Hirer releases and holds harmless the company (and its agents and employees) from all claims for loss or damages to their personal property, or that of any other person left in the vehicle, which is received handled or stored by the company at any time before, during or after this rental period, whether due to the company’s negligence or otherwise.
  2. c) Except as provided by law no driver or passengers in the vehicle shall be or deemed to be the agent, servant or employee in any manner for any purpose whatsoever.
  3. d) The company gives no express or implied warranty as to any matter whatsoever including without limitation the condition of the vehicle and equipment, its merchantability or fitness for any particular purpose.
  4. e) No right of the company under this agreement may be waived except in writing by an officer of the company.
  5. f) Words used in the agreement to denote any gender shall include all genders, singular words include the plural, and noted on the agreement.

Note: Outside the normal opening hours, depositing the keys and documents in a letter box does not mean the end of rental. You remain liable for any damages until an employee from Advance Car Rental takes the possession of the vehicle, documents and keys.

FUEL

The vehicle must be returned with the amount of fuel equal to that at the time of the rental. If the vehicle is returned with less fuel the difference will be charged at a rate which may include a service component unless prior arrangements have been made and noted on the Rental Agreement.

GPS UNIT

Reliability of the direction is subject software provided by the supplier. The renter agrees to release and hold Advance Car Rental harmless for any GPS unit failure.

ROADSIDE ASSISTANCE

All charges will be passed on to the customer in addition to an administration fee of $44 which will be applicable, unless the call out is due to a manufacturing fault.

EARLY RETURNS

There will be no refunds given for the early return of rental vehicles.

LATE RETURN CHARGE

If vehicle is not returned on time allocated or unless notified, a grace period of 29 minutes will be granted. Extra hours will be charged as follows.
0-29 minutes – no charge.
30 minutes – 59 minutes: 1/2 the daily rate
over 1 hour – 1 full day is charged

PRICING

Vehicle rental rates change very frequently. A rental quote may be received via many channels including but not limited to direct telephone lines and company website. Unless specified, a rate quote you receive is merely indicative of the rates then being offered and creates neither legal rights nor practical expectations of vehicle availability or the continued applicability of the quoted rate.

Rates quoted on the web site are based on Cash Payment in Advance, Limited supply available and KM restrictions apply.

Rates quoted on web site are exclusive of Goods and services Tax, Vehicle Registration Recovery Fee, Contract Processing fee, Collision Damage Waiver and any premium location surcharge if applicable.

Note: Web specials, deals, offers, and discounted rates are not applicable during and around school and public holidays.

DISCLAIMER

Even though Advance Car Rental has made every effort to ensure that the information contained in this website www.advancecarrental.com.au is correct at the time of going live, the company cannot be held responsible for any errors, omissions, and incomplete or outdated information.